-Document Requirements to Reduce by 60%

The city of Xi'an in China's Shaanxi province has launched a one-stop civil 
service program. Online and offline, the program will enable the sharing of 
databases across departments and allow residents and companies to avoid 
repeatedly submitting documents, reducing document requirements by 60%.

Photo - https://photos.prnasia.com/prnh/20190410/2431977-1 
(Caption: Xi'an Releases One-stop City Services Platform.)

The program aims to deliver time- and cost-saving services by boosting the data 
and information flow, lowering communication barriers and eliminating 
information isolation across government sectors. By integrating government 
functions and services, more than 70% of city services can be ordered and 
processed through a single office, eliminating the need for citizens to submit 
documents to different departments.

"We've launched this program to tackle the problems of slow response times and 
inefficiencies of city service delivery," said Bo Wei, Deputy Director of Big 
Data Source and Management Bureau of Xi'an. "By solving internal workflow 
issues, we can create a one-stop civil service experience, which will be a 
model of smart administrative process and a crucial element of Xi'an's larger 
smart city project."

Xi'an has established a central hub for data storage, exchange, sharing and 
use, creating a fast and efficient system for data sharing, document 
verification and service pre-ordering and processing. 

A one-stop city services app was released in March as a hub for more than 500 
of the city's most popular services. In addition, self-service machines and 
mail boxes will be deployed in crowded areas, enabling 24-hour document 
reception as well as service ordering and delivering. The app will connect to a 
national and provincial administrative service platform by the end of the year 
to form a one-government network between cities and surrounding communities.

To bring more convenience to citizens, the program will apply a 15-minute 
service delivery standard at community centers and local administrative 
offices. 50% of services can be ordered through community centers this year, 
with the amount set to increase to 70% by 2020.

For people who need intermediary services, the Xi'an government will also 
introduce an online "intermediary service supermarket" on its administrative 
service network, further lowering regional boundaries to avoid monopoly issues 
in the industry. The approach is expected to create open, fair and just market 
competition with an agreed standard.

About Xi'an

The capital of China's western Shaanxi province, Xi'an is an international 
tourist destination with its over 3,000 years of history and world-renowned 
attractions such as the Terracotta Warriors and Horses and its ancient City 
Wall. The city, dubbed "China's Outdoor Museum," was the starting point of the 
Silk Road, an ancient network of trade routes established during China's Han 
Dynasty that linked East and West through commerce. Xi'an now marches further 
to smart city construction to build the international metropolis. 

SOURCE  Xi'an Municipal Government

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   Caption: Xi'an Releases One-stop City Services Platform.