Infobip, a global cloud communications company for businesses and leader in 
omnichannel engagement is enabling mobile messaging solutions for Dhaka 
Electric Supply Company Limited (DESCO), an organization under the Ministry of 
Power, Energy and Mineral Resources that serves nearly one million consumers in 
northern Dhaka. 

By using Infobip's omnichannel solution, DESCO can choose the optimal 
communication channels for specific types of messages, available on a single 
communication platform. These channels include SMS, and a number of chat app 
channels such as WhatsApp, Telegram and Facebook Messenger, RCS, Push and more.

DESCO is currently using a two-way Application-to-Person (A2P) SMS, which is 
helping and reminding their customers with billing related notifications such 
as due date for bill payment, late payment reminders and payment confirmations.

Infobip is helping DESCO to better serve its customers as they are now able to 
conveniently review their billing information and receive short-term or 
long-term power outage notifications via A2P SMS. 

"We are looking forward to increasing our customers trust, loyalty, ease and 
satisfaction by utilizing mobile messaging," said Brig. Gen. Md Shahid Sarwar, 
Managing Director of DESCO. 

"We are thrilled to help DESCO enhance their customer experience in enabling an 
efficient billing dialogue where customers can quickly receive answers on a 
particular statement or payment inquiry. We're also looking forward to 
introducing DESCO to additional messaging solutions enabling customer dialogue 
over chat apps, RCS, and E-mail to name a few," said Md. Rahad Hossain, Country 
Manager of Infobip Bangladesh. 

About Infobip

Infobip powers enterprises to deliver messages across any channel, any device, 
at anytime and anywhere worldwide. Infobip's technology creates seamless mobile 
interactions between businesses and people as well as simplifying the 
integration of almost all communication capabilities. With over a decade of 
industry experience, Infobip has expanded to include more than 60 offices on 
six continents offering an in-house developed messaging platform with the 
capacity to reach over seven billion mobile devices in 190+ countries connected 
to over 800 telecom networks. The company serves and partners with leading 
mobile operators, messaging apps, banks, social networks, tech companies, and 
aggregators.

For any queries, please contact: 

Syeda Nazneen Ferdousi
(On behalf of Infobip)
Cell Phone number: +880-1965286627

Source: Infobip