Digital Client Orchestration enables a faster, more efficient, omni-channel 
customer experience

Fenergo, a leading provider of digital Client Lifecycle Management (CLM) 
solutions for financial institutions, today announces the launch of Digital 
Client Orchestration, a suite of CLM tools that integrates front, middle and 
back office systems using an API-led approach. 

A recent Fenergo (https://www.fenergo.com/)survey[i] found that over one third 
of banks have lost customers due to inefficient or slow client onboarding, 
costing them $10bn in lost revenue per annum. To counter this challenge, 
Fenergo Digital Client Orchestration expedites the onboarding process, enabling 
efficiencies of up to 82% while enabling staff to focus on more value-add tasks.

Fenergo's Digital Client Orchestration provides a steel thread that digitally 
directs the customer journey through all internal approval processes, ensuring 
fast, compliant onboarding, from any front-end channel including mobile, web, 
desktop and in-person. The suite of tools harness automated workflow rules to 
eliminate manual data entry errors. Underpinned with a centralized data 
management approach, financial institutions can achieve a single client view 
throughout the lifecycle whilst building customer loyalty through optimised 
customer experiences.

Marc Murphy, CEO, Fenergo, said: "It's now or never for banks and financial 
institutions that haven't yet embraced digital. The beauty of an API-led 
approach enables banks and FS institutions to achieve true Digital Client 
Orchestration by delivering frictionless end-to-end customer journeys to any 
channel, significantly improving the customer experience and reducing 
operational inefficiencies."

Fenergo Digital Client Orchestration is built upon the core Fenergo CLM 
building blocks including Know Your Customer (KYC) compliance, Anti Money 
Laundering (AML) screening, global derivatives reform rules, tax compliance, 
client risk assessment, account opening and client master data.

For more information on the technology behind Digital Client Orchestration 
click here (https://go.fenergo.com/digital-client-orchestration-brochure.html) 
for the brochure or register here 
(https://go.fenergo.com/digital-client-orchestration-webinar.html) to join a 
webinar discussion. 

Fenergo (www.fenergo.com) 

Fenergo is the leading provider of digital Client Lifecycle Management (CLM) 
software solutions. Its award-winning API-first CLM solutions digitally 
transform how financial institutions manage clients; from onboarding to KYC/AML 
and regulatory compliance, to data management and ongoing lifecycle management 
to offboarding. Fenergo empowers financial institutions to deliver seamless, 
frictionless CX while achieving a single client view across, products, business 
lines and jurisdictions.

[i] Fenergo CLM Industry Trends Report – The Cost of Poor CX 
(https://www.fenergo.com/industry-research/client-lifecycle-management-industry-
trends-report.html)

Source: Fenergo