- AliExpress, a leading global ecommerce marketplace will launch its first free 
return and refund service. 

- This will provide consumers with options to select products from most popular 
categories 

- Cheer Zhang, the head of Global consumer and market operation states that, 
"The objective is to improve the shopping experience offered by AliExpress and 
give consumers more confidence to explore the platform's wide range of brands 
and products, as they can get a free return and refund if they are not 
satisfied."

AliExpress, a global retail online marketplace of the Alibaba Group, today 
announced that it is upgrading its service to free return and refund for 
participating categories across eight countries.

Buyers in main areas of eight pilot countries including Russia, France, 
Germany, Spain, the UK, the US, Canada and Australia will be first to 
participate in the new program.

Products participating in the new program range from consumer electronics, 
jewelry, shoes to cosmetics products. Under the new policy, customers in the 
eight countries with an eligible address will see a "free return" sign on the 
webpage of the eligible products. Customers can request a free return and 
refund for those products within fifteen days after receiving their order.

According to the return and refund policy, for example, products must be 
returned in new and unused condition. In addition to products such as mobile 
phones, underwear, food categories, and customized products, products priced 
over USD 1,000 will be excluded from this program.

Customers can go to local post offices to return unwanted products and expect 
to receive their refund as fast as 3 days. The processing time varies depending 
on the payment solution they used to buy the product.

Cheer Zhang, the head of Global consumer and market operation states that, "The 
objective is to improve the shopping experience offered by AliExpress and give 
consumers more confidence to explore the platform's wide range of brands and 
products, as they can get a free return and refund if they are not satisfied."

The new "free return" program is an upgrade from a previously launched "local 
return" program that had been operating in 7 countries.  Under the previous 
plan, customers had to cover the delivery fee for the return orders. The new 
program provides free and streamlined service to enable AliExpress consumers to 
shop with confidence.

About AliExpress:

Launched in 2010, AliExpress (www.aliexpress.com) is a global retail 
marketplace that enables consumers around the world to buy directly from 
manufacturers and distributors primarily in China and is dedicated to becoming 
a platform for worldwide merchants to sell locally and globally. AliExpress 
operates in multiple languages including English, Russian, Portuguese, Spanish 
and French.

SOURCE  AliExpress