In line with the Saudi Vision 2030, the Ministry of Health (MOH) is undergoing 
a major transformation process to improve access, efficiency, and quality of 
care and to that end; several initiatives are currently under way. One of the 
key transformation initiatives undertaken by MOH for boosting the health care 
services in the Kingdom is establishment of a "937 Call Center." The Call 
Center provides round-the-clock medical and administrative services through a 
toll free number (937). 

Medical services provided by the Center include emergency and routine health 
care. The services are provided by health care professionals that immediately 
respond to inquiries and, if need be, refer callers to a more appropriate 
service. Despite the relatively new experience that the Saudi MOH has with the 
provision of telephone consultation services, the public in Saudi Arabia is 
increasingly utilizing these services. In the first quarter of 2019, the "937 
Call Center" received over 2 million calls. The daily number of calls received 
by the Center is around 30 thousand, where these are answered within 15 
seconds. To date, the overall public satisfaction rate with telephone 
consultations provided by "937 Call Center" has reached 85.19%.

Administrative services provided by the Center include inquiries about MOH's 
services; outgoing and incoming transactions; appointment requests for 
healthcare centers and hospital transfer requests based on the medical needs; 
in addition to complaints against public and private health facilities. 
Furthermore, the Center has the role of creating awareness regarding infectious 
diseases, toxins and medicines. To date "937 Call Center" has managed to 
resolve 95% of complaints received. 

Photo - https://mma.prnewswire.com/media/1004563/937_Call_Center.jpg  
Photo - https://mma.prnewswire.com/media/1004564/937_Call_Center.jpg 

Source: Saudi Ministry of Health