Hyland, leading content services provider for organisations across the globe, 
has expanded and tailored the company's solutions to match changing needs in 
Singapore. The evolution is in sync with Gartner's repositioning of the sector 
in recent years.

Director for Asia-Pacific at Hyland, Eugene Chng, reported: "Nearly two years 
ago, Gartner saw that typical reference points to traditional content 
solutions, such as the Enterprise Content Management (ECM) platform, were no 
longer as relevant, and foresaw that cloud adoption and increased integration 
was going to drive more flexible, holistic tools. It marked a shift in our 
industry and we now refer to our offerings as Content Services, an umbrella 
term for the complete range of technologies and tools an enterprise requires 
for safe, fast, accurate capture, case management, workflow, multi-channel 
customer communications and document lifecycle management."

Hyland has been ahead of this trend in recent years, adding a new, diverse 
range of tools and services including low-code solutions for easy integration 
and deployment of services. One example is  Hyland's  Brainware Intelligent 
Capture, which is  now being deployed across many industries in the Asia 
Pacific region to accurately capture paper and electronic documents and 
seamlessly index content to core business applications. Use of such solutions 
and services is allowing organisations to reduce costs and improve speed, 
accuracy and transparency by minimising repetitive, manual tasks at the same 
time as removing process bottlenecks.

"Today’s business environment requires that we reduce complexity while 
increasing accuracy and the value of our services. Empowering an organisation 
to free up their employees for higher level tasks while increasing accuracy is 
a big part of that equation," said Chng. 

Hyland's OnBase enterprise information platform provides much greater 
collaboration, allowing all stakeholders to achieve the coveted '360-degree 
view' of their customers while empowering them to view and act on all pertinent 
information rapidly and seamlessly.

Customer retention is key in this connected economy and customer communication 
management (CCM) solutions ensure that businesses have an effective way to 
create high quality content to achieve effective, personalised communications 
with their customers. 

"Our offering has evolved in time with industry demands. Singapore is 
positioned to capitalise on the next phase of growth – what we refer to as 
digital optimisation. Organisations have already transformed, and now need the 
tools to keep finessing and streamlining their technology stack," concludes 
Chng.

SOURCE:Hyland