-- Learn how to provide exceptional customer and technician experiences with 
Astea's FSM technology

Astea International Inc., a leading global provider of field service management 
( 
https://c212.net/c/link/?t=0&l=en&o=2637860-1&h=1887192150&u=https%3A%2F%2Fastea.com%2Fproducts-services%2Falliance%2F&a=service+management 
) and mobility solutions ( 
https://c212.net/c/link/?t=0&l=en&o=2637860-1&h=365305163&u=https%3A%2F%2Fastea.com%2Fproducts-services%2Falliance%2Fmobile-workforce-management%2F&a=mobility+solutions 
), announced today its sponsorship of Field Service Asia ( 
https://c212.net/c/link/?t=0&l=en&o=2637860-1&h=1288184486&u=https%3A%2F%2Ffieldserviceasia.wbresearch.com%2F&a=Field+Service+Asia 
) taking place 12 November through 14 November in Sentosa, Singapore. The 
conference will focus on several key business challenges in Asia Pacific, 
including the need to recruit millennial workers and the need to provide 
superior, differentiating customer experiences. In today's age of 
digitally-native companies like Amazon and Uber, both customers and field 
service employees demand exceptional experiences from field service management 
(FSM) technology. The Astea APAC team will be at stand #1 to demonstrate how a 
comprehensive, user-friendly FSM platform can help service organisations arm 
their field engineers with the right tools and knowledge to exceed heightened 
customer expectations. 

Photo - https://mma.prnewswire.com/media/1026183/Field_Service_Asia.jpg 

"The need to differentiate services, increase customer satisfaction, lower 
labour costs and improve overall efficiency is driving investment in field 
service management solutions," said Ben Hartman of the Astea APAC team. "But 
FSM technology is only capable of driving efficiencies when all the people who 
interact with it can use it effectively. For field service technicians, it 
means having mobile apps that are easy to learn and enjoyable to use. For 
customers, it means having convenient self-service tools that empower them to 
help themselves."

As a premier conference sponsor, Astea will also participate in the Technology 
Evaluation Roundtables by hosting a session on "The Humanity of Service". Ben 
Hartman and Steve Scott will lead the discussion on how to create better 
customer and technician experiences with the following talking points:

    -- Delighting your customers means improving communications. Astea helps 
       service organisations improve client communications with online self-
       service tools that empower customers with on-the-go freedom of 
       appointment booking, live technician GPS tracking, service ticket 
       status updates and more. 

    -- Great customer experiences are driven by even better workforce 
       experiences. How do you empower the technicians who help keep the 
       world running? When it comes to field service, this means preventing 
       technician burnout through smart automation and intuitive, user-
       friendly mobile apps. 

Who:   Ben Hartman and Steve Scott of the Astea International APAC team

What:  "The Humanity of Service: How to Ensure FSM Technology is Used 
       Effectively to Drive Exceptional Outcomes"

Where: Amara Sanctuary Resort Sentosa, Singapore, Ballroom 2, Level 2

When:  Tuesday, 12 November 2019 at 14:20

"The Asia Pacific economy is growing at a staggering rate, having accounted for 
nearly two-thirds of global growth in 2018. This explosive industrial growth 
engenders competition, complexity and challenges such as population aging and 
declining productivity growth," said Emily Hackman, Executive Director of 
Global Marketing at Astea. "But these growing pains also enable automation 
technologies to transform industries like field service. And that truly is the 
transformative value that Astea delivers to these emerging markets -- 
innovative technology that is supported by unparalleled business acumen and 
service industry expertise."

To learn how Astea can help you become the service company your customers and 
employees want you to be, visit the Astea APAC team at stand #1 at Field 
Service Asia or visit Astea.com.

About Astea International

Astea International is a global leader in field service and mobile workforce 
management, including all the cornerstones of full service lifecycle 
management: customer management, service management, asset management, forward 
and reverse logistics management and mobile workforce management and 
optimization. Astea technology helps the world's best service-driven companies 
generate higher profit while properly balancing customer satisfaction and 
service levels through proactive communication that creates a seamless, 
consistent and highly personalized experience at every customer relationship 
touch point. Astea's solutions unify processes, people, parts, and information 
to focus the entire organization on the creation of sustainable value in highly 
competitive, global markets.

www.Astea.com.   Service Smart.  Enterprise Proven.

(c) 2019 Astea International Inc. Astea is a registered trademark of Network 
Data, Inc., a subsidiary of Astea International Inc., and Alliance and Alliance 
Enterprise are trademarks of Astea International Inc.

SOURCE: Astea International Inc.

Company Contact: 
Emily Hackman
Exec. Director of Global Marketing
+1-215-682-2500
ehackman@astea.com;

Investor Relations: 
Matt Kreps
Managing Director
Darrow Associates Investor Relations
+1-214-597-8200
mkreps@darrowir.com.