Country for PR: United Kingdom
Contributor: PR Newswire Europe
Thursday, November 21 2019 - 12:30
AsiaNet
Mobile Banking Apps Score Highest User Loyalty Level, New Report From Adjust and App Annie Reveals
SAN FRANCISCO, BERLIN, and TOKYO, November 21, 2019, /PRNewswire-AsiaNet/--

Adjust [https://www.adjust.com/ ], the industry leader in mobile measurement, 
fraud prevention and cybersecurity, released today The Mobile Finance Report 
2019 [https://www.adjust.com/resources/ebooks/mobile-finance-report-2019 ] with 
App Annie [https://www.appannie.com/en/ ], the leader in mobile market data and 
analytics. It highlights the high-growth markets for banking apps and details 
the benchmarks and metrics marketers must aim for, to acquire and retain 
high-value audiences.

The global report — which draws from Adjust and App Annie internal data from 
January 1, 2019 to June 30, 2019 — analyzes more than 90 apps from 36 
countries. 

APAC is the leader in finance app use globally, but western markets are poised 
for impressive growth

- Finance app downloads in Asia, driven by the uptake of super apps such as 
WeChat and Alipay, have grown by nearly 4x in just four years. Downloads have 
jumped from 383 million in 2014, to peak at 1.84 billion in 2018. 
- App uptake in Europe and North America is in the early stages of a powerful 
growth trajectory. This strong momentum, fueled by increased consumer interest 
in mobile-only app banks and frictionless financial services, suggests these 
regions are on the "cusp of exponential growth."

"Finance apps have had an enormous growth spurt over the last four years," said 
Paul H. Muller, co-founder and CTO of Adjust. "But huge download numbers don't 
always translate into loyalty. It's all about using analytics to anticipate 
user needs, defining and targeting customer segments, and building deep 
relationships with every single user."

Finance apps retain long and strong 

- Nearly one-third (32%) of users return on Day 1, and 15% are still using the 
app by Day 30. Compared to 15 app verticals, Banking apps come in a strong 
third, with a Day 30 retention rate trailing only News (18%) and Music (17%). 
- Overall, banking app performance is far more consistent — and less erratic — 
than many other app verticals. The retention curve for banking apps reveals 
ample opportunities to re-engage and retarget users early in the life cycle who 
are showing signs they may lapse.

Payment apps are driving the next wave of financial innovation 

Payment app uptake is strong; however, moderate retention rates suggest 
marketers would do well to use more channels and approaches to activate and 
motivate their audiences. An analysis of retention rates across 15 app 
categories shows Payment apps have room to grow.

"Given the growth and retention rates we're seeing for finance apps, mobile is 
becoming the de facto channel for managing money," said Danielle Levitas, EVP 
Global Marketing and Insight of App Annie. "The winning apps will be those that 
offer users simple in-app onboarding, intuitive UX, strong security, and a more 
personalized experience."

For additional findings and key takeaways, as well as a regional spotlight on 
APAC payment apps, download the full report here 
[https://www.adjust.com/resources/ebooks/mobile-finance-report-2019 ]. 

About Adjust

Adjust [http://www.adjust.com/ ] is the industry leader in mobile measurement, 
fraud prevention and cybersecurity. Born at the heart of the mobile economy and 
grown out of a passion for technology, the globally operating company now has 
15 offices around the world. 

By making marketing simpler, smarter and more secure, Adjust empowers 
data-driven marketers to build the most successful apps in the world. Adjust is 
a marketing partner with all major platforms. In total, more than 30,000 apps 
from global leading brands including NBC Universal, Procter & Gamble and 
Tencent Games have implemented Adjust's solutions to secure their budgets and 
improve performance. 

About App Annie 

App Annie is the industry's most trusted mobile data and analytics platform. 
App Annie's mission to help customers create winning mobile experiences and 
achieve excellence. The company created the mobile app data market and is 
committed to delivering the industry's most complete mobile performance 
offering. More than 1,100 enterprise clients and 1 million registered users 
across the globe and spanning all industries rely on App Annie as the standard 
to revolutionize their mobile business. The company is headquartered in San 
Francisco with 12 offices worldwide.

Logo - https://mma.prnewswire.com/media/819657/Adjust_Logo.jpg 

Contact info
Joshua Grandy  
PR & Communications Manager (U.S.)   
Email: pr@adjust.com  
Phone: +1-484-683-5929  

SOURCE: Adjust GmbH
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