OneConnect Financial Technology Co., Ltd. ("OneConnect" or the "Company") 
(NYSE: OCFT), a world-leading technology service platform for financial 
institutions, is using its cutting-edge technologies to help financial 
institutions overcome operational and customer service challenges caused by the 
novel coronavirus (COVID-19) disruption.

The China Banking and Insurance Regulatory Commission issued the Circular of 
Further Improving Financial Services for COVID-19 Prevention and Control on 
February 15, with the goal of improving online financial services. With 
financial services customers avoiding in-person business transactions and large 
numbers of employees working from home, financial institutions need to expand 
their technical and online service capabilities quickly. OneConnect provides 
comprehensive end-to-end solutions for banks, insurers, and investment managers 
by integrating extensive financial service experience with market-leading 
technology. It enables customers' digital transformations to increase revenue, 
manage risks, improve efficiency, enhance service quality and reduce costs. 

OneConnect, using artificial intelligence (AI), big data and blockchain, offers 
financial institutions smart office solutions that enable financial 
institutions to ensure smooth online operations throughout the entire business 
process, including customer acquisition and marketing, risk control and 
products and back-end systems, operations, maintenance and management

Supporting staff working from home and online training

Demand for robust telecommuting work platforms has spiked as Chinese businesses 
are encouraging employees to work remotely to prevent the spread of COVID-19.

To support financial institutions with employees working from home, OneConnect 
has integrated the Ping An Group applications Lite, for communications, and Zhi 
Niao, for online learning, with other proprietary intelligent enterprise 
platforms and expanded the range of applications. OneConnect's intelligent 
enterprise system enables users to handle human resources (HR), administrative 
and financial responsibilities, for a coordinated, data-driven operation and 
management model.

With the Lite app, employees can communicate efficiently via text, email, voice 
and video calling, voice input and AI translation. It can also handle travel 
expenses reimbursement and other processes. The Zhi Niao app supports online 
teaching, learning, research, testing and management. Since the outbreak of 
COVID-19, tens of thousands of insurance agents in the field have taken up the 
app. On February 11 alone, one insurance firm used Zhi Niao for live 
broadcasting, recording 17,000 sessions that were viewed over the course of the 
one day by some 2.45 million people, with, over 700,000 accessing the live 
broadcast simultaneously at one point.

Source: OneConnect