Solution will continue to improve customer experience for Telkom Indonesia's 
fast-growing customer base


Lynx Analytics, a leader in artificial intelligence and data science solutions, 
and Telkomsigma, the leader in innovative ICT-based end-to-end solutions for 
companies in Indonesia, are collaborating to deliver the Customer Happiness 
Index to Telkom Indonesia's Consumer Segment. This will support Telkom 
Indonesia in its mission to be the most preferred digital telco to empower the 
society.

The project is part of Telkom Indonesia customer experience transformation that 
is aimed to deliver a "wow" customer experience through a digital lifestyle. It 
will see the creation of rich data pipelines to feed the Customer Happiness 
Index, an AI-driven analytics solution to improve customer experience. This 
will enable Telkom Indonesia to have detailed information about the drivers 
behind customer satisfaction. The solution will allow Telkom Indonesia to 
predict crucial customer experience metrics such as Net Promoter Score(NPS)for 
any subscriber across its entire base and give indications on how to improve 
NPS. This represents highly valuable information as Telkom Indonesia is rapidly 
expanding its network and adding subscribers.

"Producing quality customer experience is a must in today's world, but customer 
satisfaction can be volatile. Customer Happiness Index allows operators to 
eliminate the guesswork when it comes to improving customer experience,"says 
Gyorgy Lajtai, Lynx Analytics' CEO."Our solution is like having data science in 
a box; it provides the necessary insights to guide successful customer 
experience improvement initiatives,"he added.

"We are pleased to work with Lynx Analytics to deliver a highly innovative 
solution and further our support for Telkom Indonesia's growth objectives,"said 
Tante Suratno, Telkomsigma's Business & Sales Director.

About Lynx Analytics

Headquartered in Singapore, Lynx Analytics is a leader in artificial 
intelligence and data science solutions. With a strong expertise in predictive 
analytic models, we help businesses enhance customer experience and predict 
outcomes such as churn rates, customer lifetime value, NPS and ARPU.

About Telkomsigma

Telkomsigma was established in 1987, and since then has always been committed 
to be the leader in providing innovative ICT-based end-to-end solutions for 
companies, both in Indonesia and abroad. With our vision to be the home of IT 
leaders in Indonesia, we make it our mission to become the most trusted partner 
in providing and applying the benefits of ICT solutions to accelerate our 
customers' business growth.

SOURCE  Lynx Analytics