2020 is the opening year for Hainan, China's largest free trade zone to enter 
the construction of free trade port. In order to open all the necessary 
channels for global investors to contact Hainan Free Trade Port and provide 
global investors with better, more tailored and convenient services, the Hainan 
Provincial Bureau of International Economic Development (IEDB) launched a 
service hotline 4008-413-413 for global investors, which has been put into 
trial operation from March 9.

During the trial operation of the hotline, it mainly answered the questions of 
Hainan free trade port policy, industry investment opportunities, investment 
location selection, how to make profits, and the conditions for enterprises to 
enjoy government subsidies. The hotline service is opened for 24 hours a day. 
The customer service is available from 8:00 to 12:00 and 14:30 to 18:00 
(Beijing time) from Monday to Friday, message consultation available for the 
rest of the time. The hotline provides Chinese and English language services in 
the trail operation, more languages services will be provided in the coming 
future, including French, Japanese, and German.

From 8:00 to 18:00 on the first day of hotline , it received calls from a 
number of investors and institutions from the foreign countries like Singapore, 
the United States and the Netherlands, as well as from cities, such as Hong 
Kong and Beijing. Han Shengjian, director of Hainan International Economic 
Development Bureau, said, "Global investors are looking for some new business 
opportunities in Hainan, the purpose of establishing this hotline is to meet 
the request of global investors to answer their questions."

In addition, Han Shengjian said that IED will provide a one-stop service 
platform, establish a "corporate waiter" system -- a dedicated person to be 
responsible for the "one to one" full-process service. They will also work 
together with other departments and municipalities, and county industrial parks 
to provide professional services to investors, coordinate and solve 
difficulties encountered in the implementation of enterprise projects. "We are 
looking forward to calls from all investors and we will spare no effort to help 
you," he added.

Source: Hainan Provincial Bureau of International Economic Development