- Casino.org has just launched its exclusive "Player Assist" service, bringing 
a new level of support to their players

The casino review site is now offering a service which allows their users to 
issue complaints about any of their partner sites in just four simple steps. 

A site which puts honest, expert advice at the forefront of everything they do, 
Casino.org wanted to echo this sentiment further than just choosing a casino 
through their site. The Player Assist service has been launched to aid them in 
following through with their users if anything should go wrong past the 
referral stage.

The feature will run completely independent of the partners on the site, so 
that they can offer their services 100% free of charge.  

How Will This Help The Players?

The new Player Assist service is here to help users with the issues they might 
have with any of the partner sites on Casino.org, such as unpaid winnings, 
account access problems, or issues with their bonuses.

Our new dedicated resolution team will help players speak to any casinos on 
their books and help resolve issues. 

Player Assist Key Features:

- Dedicated resolution team 
- Response within two working days
- 100% free for all players

How To Issue A Complaint In Just 4 Simple Steps:

Step One: 

Read through the FAQs and guidelines [ 
https://www.casino.org/assets/media/pdfs/en/online-casino-complaints/player-assist-agreement.pdf 
] on how to submit a casino complaint.

Step Two:

Users will hear back within two working days of submitting their complaint. In 
some cases, Casino.org might need more details to fully understand the issue.

Step Three:

The dispute resolution team will contact the casino. If the casino fails to 
respond they'll try other ways to help.

Step Four:

The team will work with the player and the casino to solve the issue and 
reclaim any potential winnings.

More about Casino.org:

Casino.org is the world’s number one guide to online casinos and gambling. Its 
team of experts provides players with a wealth of information to help them 
guarantee safe play online and win more. Its news, blog, and guidance is second 
to none, with all the information being data-driven, independent, and free of 
bias. 

To find out more visit: https://www.casino.org/online-casino-complaints/#/

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SOURCE: Casino.org