- 'Infosys Cognitive Email Workbench' leverages Blue Prism's Digital Workforce 
to drive Intelligent Automation 


Infosys (NYSE: INFY),[https://www.infosys.com/]a global leader in 
next-generation digital services and consulting, today announced the launch of 
AI-driven 'Cognitive Email Workbench' solution that gives enterprises the 
ability to augment query management and scale their helpdesk operations, 
significantly enhancing productivity and customer satisfaction. To develop this 
solution, Infosys leveraged its partnership with Blue Prism, a leading Robotic 
Process Automation (RPA) provider and a strategic partner. Infosys and Blue 
Prism joined hands in 2017 to help enterprises drive intelligent automation 
capabilities across multiple industries.

    Infosys Cognitive Email Workbench is an AI-based assisted automation 
solution that allows clients to eliminate manual resolution and build 
near-touchless contact centers. It combines the intelligence of AI and Natural 
Language Processing (NLP), with Blue Prism's intelligent automation platform 
and Optical Character Recognition (OCR) capabilities. It also adds skills 
critical for enabling assisted and unassisted email responses, thereby giving 
customer helpdesks the flexibility to focus on requests actually requiring 
manual intervention. Integrating seamlessly with enterprises' existing IT, the 
solution:

- Senses and proactively addresses customer and partner queries received over 
email through highly personalized responses 

- Understands customer intent by extracting attributes from emails and triggers 
necessary actions 

- Suggests personalized offers through customer analytics, helps with 
auto-responses, amplifies helpdesk effectiveness and improves customer 
satisfaction

	
    Balakrishna D R, SVP, Service Offering Head - ECS, AI and Automation, 
Infosys, said, "Working with our clients, we are noticing two dominant trends – 
the need for them to be resilient to effectively address real world problems; 
and accelerated intelligent automation adoption to leverage actionable 
insights. Together with Blue Prism, we are launching a solution that addresses 
both these imperatives while enabling enterprises to proactively and 
efficiently address their customer and partner queries. This is a validation of 
our partnership with Blue Prism and together, we will continue to launch 
industry relevant intelligent automation solutions."

    "Our partnership with Infosys is an illustration of how we are enabling our 
global clients to scale and drive an enterprise wide AI vision," says Linda 
Dotts, Chief Partner Strategy Officer for Blue Prism. "Together, a Blue Prism 
Digital Workforce and the 'Infosys Cognitive Email Workbench' will transform 
helpdesk operations, bring in new efficiencies and play an impactful role in 
driving digital transformation." 

    About Infosys Ltd.

    Infosys is a global leader in next-generation digital services and 
consulting. We enable clients in 46 countries to navigate their digital 
transformation. With nearly four decades of experience in managing the systems 
and workings of global enterprises, we expertly steer our clients through their 
digital journey. We do it by enabling the enterprise with an AI-powered core 
that helps prioritize the execution of change. We also empower the business 
with agile digital at scale to deliver unprecedented levels of performance and 
customer delight. Our always-on learning agenda drives their continuous 
improvement through building and transferring digital skills, expertise, and 
ideas from our innovation ecosystem.

    Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your 
enterprise navigate your next.

    Safe Harbor

    Certain statements in this release concerning our future growth prospects, 
financial expectations and plans for navigating the COVID-19 impact on our 
employees, clients and stakeholders are forward-looking statements intended to 
qualify for the 'safe harbor' under the Private Securities Litigation Reform 
Act of 1995, which involve a number of risks and uncertainties that could cause 
actual results to differ materially from those in such forward-looking 
statements. The risks and uncertainties relating to these statements include, 
but are not limited to, risks and uncertainties regarding COVID-19 and the 
effects of government and other measures seeking to contain its spread, risks 
related to an economic downturn or recession in India, the United States and 
other countries around the world, changes in political, business, and economic 
conditions, fluctuations in earnings, fluctuations in foreign exchange rates, 
our ability to manage growth, intense competition in IT services including 
those factors which may affect our cost advantage, wage increases in India, our 
ability to attract and retain highly skilled professionals, time and cost 
overruns on fixed-price, fixed-time frame contracts, client concentration, 
restrictions on immigration, industry segment concentration, our ability to 
manage our international operations, reduced demand for technology in our key 
focus areas, disruptions in telecommunication networks or system failures, our 
ability to successfully complete and integrate potential acquisitions, 
liability for damages on our service contracts, the success of the companies in 
which Infosys has made strategic investments, withdrawal or expiration of 
governmental fiscal incentives, political instability and regional conflicts, 
legal restrictions on raising capital or acquiring companies outside India, 
unauthorized use of our intellectual property and general economic conditions 
affecting our industry and the outcome of pending litigation and government 
investigation. Additional risks that could affect our future operating results 
are more fully described in our United States Securities and Exchange 
Commission filings including our Annual Report on Form 20-F for the fiscal year 
ended March 31, 2020. These filings are available at www.sec.gov. Infosys may, 
from time to time, make additional written and oral forward-looking statements, 
including statements contained in the Company's filings with the Securities and 
Exchange Commission and our reports to shareholders. The Company does not 
undertake to update any forward-looking statements that may be made from time 
to time by or on behalf of the Company unless it is required by law.


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    Source: Infosys