-- Independent research firm recognizes Lakeside among top providers in the 
EUEM market

Lakeside Software, the global leader in digital experience monitoring software, 
has been named a leader in The Forrester New Wave(TM): End-User Experience 
Management, Q4 2020 report. The report evaluated the 11 most significant 
providers of EUEM on 10 criteria. In this evaluation, Lakeside was rated as 
differentiated in telemetry collection, qualitative feedback, third-party 
integrations, and roadmap criteria. Lakeside also received among the highest 
scores in the current offering category.

Lakeside's SysTrack platform is a comprehensive endpoint monitoring solution 
that combines an extensive breadth and depth of data collection with employee 
sentiment and AI-powered insights to help organizations improve employee 
experience and productivity while optimizing IT costs. According to the 
Forrester report, Lakeside "Collects an exceptional amount of experience data. 
Lakeside's client-side 'sensors' collect more than 7,000 metrics and utilize 
machine learning to prioritize which data to send to the cloud, enabling IT 
admins to see only the most relevant experience data." 

As one customer noted in the report, "The number of data points that Lakeside 
collects is much larger than others in the industry."

"We believe being named a leader in this New Wave evaluation affirms what our 
customers and partners tell us, which is that the ability to quickly identify 
and resolve your top technology roadblocks is game changing for unleashing 
productivity and driving IT efficiencies," says Mike Schumacher, Lakeside's 
CEO. "We view this distinction as part of the growing awareness of employee 
experience excellence as an imperative — especially now when the shift to 
remote work has disrupted established workflows and placed greater pressure on 
the endpoint as the place where work happens. From our perspective, Forrester's 
recognition underscores our commitment to building a robust platform that helps 
organizations achieve a deeper understanding of their employees; deliver a 
great IT experience from any device anywhere; plan and validate IT projects 
with real user data; and streamline service desk processes through proactive 
detection."

Forrester also noted in its report that Lakeside "Is a great fit for VDI 
environments. Customers frequently use Lakeside for desktop transformation 
because of its robust resource utilization capabilities. It supports Citrix, 
Microsoft, Nutanix, and VMware out of the box." 

According to Schumacher, full VDI support is more important than ever in the 
era of remote work: "Virtual desktops and apps have been a critical solution 
for many of our customers to enable their employees to work from home securely. 
We take great pride in being a tool that customers and partners alike have come 
to rely on for right-sizing their VDI environment and ensuring a successful 
transformation."

This report comes on the heels of Lakeside's announcement ( 
https://c212.net/c/link/?t=0&l=en&o=2963067-1&h=2602706877&u=https%3A%2F%2Fwww.lakesidesoftware.com%2Fnews%2Farchive%2Flakeside-software-welcomes-new-chief-revenue-and-chief-marketing-officers&a=announcement 
) of two new executive hires to propel the company's growth and go-to-market 
strategy.

To download a complimentary copy of the full report, click here ( 
https://c212.net/c/link/?t=0&l=en&o=2963067-1&h=1540821350&u=https%3A%2F%2Fwww.lakesidesoftware.com%2Fresources%2Freports%2Fforrester-new-wave%25E2%2584%25A2-end-user-experience-management-q4-2020%3Fcid%3DCMP-01741-R8D4P5&a=click+here. 
). 

About Lakeside Software 

Lakeside Software is a leader in digital experience monitoring. We develop 
software that provides the visibility IT teams need to design and support 
productive digital workplaces. Customers use our technology to perform 
workplace analytics, IT asset optimization, remote work management, and AIOps. 
Our product, SysTrack, is a digital experience monitoring solution that gathers 
and analyzes data on everything that may impact end-user experience and 
business productivity. For more information, visit www.lakesidesoftware.com.  

Lakeside Software and SysTrack are registered trademarks and/or trademarks of 
Lakeside Software, LLC in the United States and other jurisdictions. All other 
trademarks and registered trademarks are property of their respective owners.

SOURCE: Lakeside Software

CONTACT: marketing@lakesidesoftware.com