- Enterprise Service Management Café, part of Infosys Cobalt, and built on 
ServiceNow platform, recognized for expediting time-to-market

    Infosys(https://www.infosys.com/) (NYSE: INFY), the global leader in 
next-generation digital services and consulting, today announced that it has 
been positioned as a Leader in Everest Group ServiceNow Services PEAK Matrix® 
Assessment 2021. Leaders are defined as service providers who have demonstrated 
ability to carry out large-scale transformational engagements covering the 
entire portfolio of ServiceNow offerings and a strong focus on talent. They are 
heavily invested in co-developing industry and/or function specific solutions 
on ServiceNow, have acquired niche ServiceNow partners and have high buyer 
satisfaction for delivering ServiceNow engagements.

    Infosys was recognized for delivering value from the Enterprise Service 
Management Café, a part of Infosys Cobalt 
(https://www.infosys.com/services/cloud-cobalt.html), on ServiceNow platform to 
expedite time-to-market. The report also highlights Infosys' ability to 
effectively cater to clients across the entire buyer spectrum for ServiceNow 
services.

    Everest Group assessed 20 leading ServiceNow service providers through a 
multi-phased research and analysis process for their vision and capabilities 
spread across Consulting, Implementation, Maintenance and support services.

    The report highlighted Infosys' strengths in the following areas:
     - Infosys has built a strong suite of IP tools and accelerators, such as 
Enterprise Service Management Café, on ServiceNow platform to expedite 
time-to-market
    - It is a ServiceNow Elite Partner; its global award and regional award for 
Americas from ServiceNow highlight its global delivery capabilities
    - Infosys has credible end-to-end transformational proof-points for 
ServiceNow services across the entire product
    - Clients can benefit from Infosys' proven track record of delivery 
excellence reflected in its relatively higher CSAT score than peers for the 
last one year
    - The market acknowledges technical and domain expertise — broad 
understanding of the IT landscape, expertise in ServiceNow, and 
business-specific understanding – as its key strengths
    - Infosys has a spread of ServiceNow services across buyer segments, which 
emphasizes its ability to effectively cater to clients across the entire buyer 
spectrum

    Infosys' pre-built ServiceNow suite of offerings - Infosys Enterprise 
Service Management Café,( 
https://www.infosys.com/services/experience-transformation/service-offerings/enterprise-service-management-cafe.html) 
is an AI-powered plug and play solution with over 50+ plugins, process 
templates and ready-to-deploy code that makes ServiceNow implementations 40 to 
50 percent faster.


    Narsimha Rao Mannepalli, Executive Vice President, Head of Cloud & 
Infrastructure Solutions, and Infosys Validation Solutions said, "Being named 
as a leader by Everest endorses our commitment to transform our clients' 
service management landscape by digitizing their overall business workflow. 
From enhancing user experience with simplified and intuitive self-service 
portals to actionable dashboards, Infosys revitalizes business applications 
across a wide spectrum of industry verticals. Our recent acquisition of 
GuideVision(https://www.infosys.com/newsroom/press-releases/2020/completes-acqui
sition-guidevision.html), a leading ServiceNow partner is an example of our 
commitment to strengthen our global ServiceNow footprint and investments. 
Together with ServiceNow and leveraging the power of Infosys Cobalt 
(https://www.infosys.com/services/cloud-cobalt.html), we will continue to 
maximize the business value for clients through extensive IT enterprise service 
management capabilities."
    "Enterprise expectations from ServiceNow adoption now go beyond the ITSM 
function to include outcome-driven integrated service management spanning 
functions such as IT Asset Management, DevOps, GRC, Finance, and HR workflows," 
said Yugal Joshi, Vice President, Everest Group. "To address fast-changing 
client expectations and accelerate clients' ServiceNow journeys, Infosys has 
built IP that includes Infosys Enterprise Service Management Café, a part of 
Infosys Cobalt. Additionally, clients have benefited from Infosys' delivery 
capabilities, domain expertise, and technical know-how in ServiceNow."

    A complimentary copy of Everest Group's ServiceNow Services PEAK Matrix® 
Assessment 2021 can be accessed 
here.(https://www.infosys.com/services/experience-transformation/insights/everes
t-group-servicenow.html)

    Related Reading:
     - Learn more about Infosys Service Experience Transformation services - 
www.infosys.com/services/experience-transformation.html
     - Learn more about Infosys Cobalt - A Set of Services, Solutions, and 
Platforms for Enterprises to Accelerate their Cloud Journey - 
www.infosys.com/cobalt

    About Infosys

    Infosys is a global leader in next-generation digital services and 
consulting. We enable clients in 46 countries to navigate their digital 
transformation. With nearly four decades of experience in managing the systems 
and workings of global enterprises, we expertly steer our clients through their 
digital journey. We do it by enabling the enterprise with an AI-powered core 
that helps prioritize the execution of change. We also empower the business 
with agile digital at scale to deliver unprecedented levels of performance and 
customer delight. Our always-on learning agenda drives their continuous 
improvement through building and transferring digital skills, expertise, and 
ideas from our innovation ecosystem.

    Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your 
enterprise navigate your next.

    Safe Harbor

    Certain statements in this release concerning our future growth prospects, 
financial expectations and plans for navigating the COVID-19 impact on our 
employees, clients and stakeholders are forward-looking statements intended to 
qualify for the 'safe harbor' under the Private Securities Litigation Reform 
Act of 1995, which involve a number of risks and uncertainties that could cause 
actual results to differ materially from those in such forward-looking 
statements. The risks and uncertainties relating to these statements include, 
but are not limited to, risks and uncertainties regarding COVID-19 and the 
effects of government and other measures seeking to contain its spread, risks 
related to an economic downturn or recession in India, the United States and 
other countries around the world, changes in political, business, and economic 
conditions, fluctuations in earnings, fluctuations in foreign exchange rates, 
our ability to manage growth, intense competition in IT services including 
those factors which may affect our cost advantage, wage increases in India, our 
ability to attract and retain highly skilled professionals, time and cost 
overruns on fixed-price, fixed-time frame contracts, client concentration, 
restrictions on immigration, industry segment concentration, our ability to 
manage our international operations, reduced demand for technology in our key 
focus areas, disruptions in telecommunication networks or system failures, our 
ability to successfully complete and integrate potential acquisitions, 
liability for damages on our service contracts, the success of the companies in 
which Infosys has made strategic investments, withdrawal or expiration of 
governmental fiscal incentives, political instability and regional conflicts, 
legal restrictions on raising capital or acquiring companies outside India, 
unauthorized use of our intellectual property and general economic conditions 
affecting our industry and the outcome of pending litigation and government 
investigation. Additional risks that could affect our future operating results 
are more fully described in our United States Securities and Exchange 
Commission filings including our Annual Report on Form 20-F for the fiscal year 
ended March 31, 2020. These filings are available at www.sec.gov. Infosys may, 
from time to time, make additional written and oral forward-looking statements, 
including statements contained in the Company's filings with the Securities and 
Exchange Commission and our reports to shareholders. The Company does not 
undertake to update any forward-looking statements that may be made from time 
to time by or on behalf of the Company unless it is required by law.

    Logo: https://mma.prnewswire.com/media/633365/Infosys_Logo.jpg

    Source: Infosys