--The iconic Raffles Hotel Singapore has appointed Adyen as its strategic 
partner to enhance its digital experience across the hotel's room reservations, 
food and beverage offerings, as well as spa and boutique stores. 
--The integrated solution will see Raffles Hotel Singapore implementing Adyen's 
services to provide a contactless and seamless customer journey across the 
various consumer touchpoints. 
--Adyen's customer-centric unified commerce platform will enable Raffles Hotel 
Singapore to use an enhanced data-driven approach to enrich customer insights 
and drive smarter guest engagement to better anticipate and respond to guests' 
needs.


Raffles Hotel Singapore has appointed Adyen, the global payments platform of 
choice for many of the world's leading companies, as its preferred payments 
partner to deliver a holistic and frictionless hospitality experience within 
and beyond its iconic property walls.

Always committed to being relevant and ever evolving to adapt to the changing 
needs of today's traveller, the iconic Raffles Hotel Singapore is at the 
forefront of technology adoption with its latest offering of seamless and 
hassle-free payment experiences to its guests. Through Adyen, Raffles Hotel 
Singapore powers its unified commerce offering, providing simpler, faster and 
more customer-centric payment experiences across all sales channel touchpoints, 
from online to offline, including suite reservations, dining in its restaurants 
and bars as well as at Raffles Spa and Raffles Boutique. 

Chadi Chemaly, Hotel Manager, Raffles Hotel Singapore comments: 

"Delivering bespoke and sincere service is always at the core of our legendary 
Raffles experiences that guests have come to love and appreciate. We believe 
that the guest journey with Raffles Hotel Singapore needs to be seamless from 
the start to the end and payment processes are key to achieving this. 

With innovative and flexible solutions, Adyen stood out to us as a preferred 
strategic partner to meet our vision. Collaborating with Adyen has successfully 
allowed us to deliver a promise that is secure and contactless while enhancing 
our offerings as a lifestyle destination where guests can stay, dine, shop, 
celebrate and relax as they create treasured memories, without interruptions."

Warren Hayashi, President, Asia Pacific, Adyen comments:

"We are honoured to be chosen as the preferred payments partner to Raffles 
Hotel Singapore, and to support the property in meeting its vision of creating 
extraordinary experiences for its hotel guests. With our rich data and advanced 
technological capabilities, we are committed to providing the right insights to 
hotel partners, so they can drive smarter engagement, while focusing on the 
softer touches, as part of their recovery strategy."

A new chapter in hotel guest experiences 

Through this partnership with Adyen, Raffles Hotel Singapore is one of the 
first hotels in Singapore to offer a truly contactless check-in and check-out 
with tokenized payments, heralding a new chapter in hotel guests' experiences. 
With the implementation of Adyen's payment solutions, Raffles Hotel Singapore 
can now securely capture a guest's card details, encrypt the data, and replace 
it with a secure token ensuring faster hassle-free checkout experiences later. 
The implementation of this technology reaffirms the iconic property's 
commitment to being at the forefront of innovation to deliver a guest 
experience that is seamless and holistic, allowing guests to enjoy the curated 
experiences, hassle-free.

While the COVID-19 pandemic has raised concerns around hygiene and safety, 
Raffles Hotel Singapore has always been committed to upholding the highest 
standards and delivering modern hospitality experiences to its guests. Prior to 
its reopening in August 2019, Raffles Hotel Singapore was already planning to 
implement contactless check-in/check-out which finally came into fruition in 
July 2020. 

Contactless check-in/check-out means guests can register and check-in prior to 
arrival, and check-out via the web, on their mobile devices using a QR code, 
through a phone call, or via a mobile payment terminal brought to their room. 
The ability for guests to check-out and pay securely via a phone call is a 
first-of-its-kind offering for the hotel and provides a new channel touchpoint 
with hotel guests. Prior to leaving the property, without needing to visit the 
front desk or make payments, hotel guests will receive the option to check-out 
via a phone call, through which they can go through payment-related processes, 
ultimately minimising face-to-face interactions for payment matters. To date, 
the hotel has seen a 90% take-up rate for this check-out option. 

Payments across locations and devices

With Adyen's technical solution that supports a large variety of currencies and 
payment methods, Raffles Hotel Singapore will now be able to offer hotel guests 
and customers options to choose their preferred payment methods. The hotel will 
now be able to accept all major credit cards, as well as Alipay, Apple Pay, 
Google Pay, Samsung Pay, UnionPay and WeChat Pay. 

In addition, Adyen will provide simpler, faster and more customer-centric 
payment experiences across the following: 

-Raffles Hotel Singapore-operated restaurants: With its single platform 
approach and technical solutions, Adyen is giving the hotel property the 
ability to offer more local payment options, including via WeChat Pay and 
Alipay, as well as offer contactless in-restaurant payment options at the table 
through mobile point of sales terminals. 
-Raffles Spa & Raffles Boutique: With customer demands for contactless payment 
offerings, Adyen has enabled in-property retail outlets to offer tap-and-go 
alternatives across more payment options (via card and mobile wallets). This 
shortens queues in-store as the terminal response times have increased and 
staff can also take payment terminals to customers around the shop. 
-E-commerce Platforms: With the rise of payment methods available and increased 
use of digital options, Raffles Hotel Singapore has implemented Adyen's 
e-commerce platforms to extend its sales channels online for retail as well as 
food and beverage offerings. Additionally, online sales options will also be 
made available for special occasions such as Mid-Autumn Festival, Diwali, 
Christmas and Chinese New Year. 

Adyen is committed to supporting hospitality partners across the world with 
tailored features for the industry, especially as they embark on the gradual 
road to recovery. From booking to check-out, and everything in between, Adyen 
takes a unified approach to help hotels manage payments and provide superior 
guest experiences.

About Adyen 

Adyen (AMS: ADYEN) is the payments platform of choice for many of the world's 
leading companies, providing a modern end-to-end infrastructure connecting 
directly to Visa, Mastercard, and consumers' globally preferred payment 
methods. Adyen delivers frictionless payments across online, mobile, and 
in-store channels. With offices across the world, Adyen serves customers 
including Facebook, Uber, Spotify, L'Oréal, Cathay Pacific, Grab, Klook and 
Singapore Airlines. 

The cooperation with Raffles Hotel Singapore as described in this merchant 
update underlines Adyen's continuous growth with current and new merchants over 
the years.

About Raffles Singapore (Raffles Hotel Singapore)

Opened in 1887, Raffles Singapore(http://www.rafflessingapore.com/) is one of 
the few remaining great 19th century hotels in the world. Till today, its 
architecture is perfectly preserved both inside and out, giving it an 
intoxicating blend of luxury, history and classic colonial design. Within its 
walls are more than a hundred expansive suites, framed by polished teak 
verandahs and white marble colonnades, clustered around lush tropical gardens. 
Each is serviced by the legendary Raffles butlers and offers every modern 
convenience necessary.

Raffles Singapore has recently undergone a careful and sensitive restoration 
and has fully reopened on 1 August 2019. The restoration of Raffles Singapore 
is designed to ensure that it retain what is so special about Raffles – the 
ambience, the service, the charm and the heritage of the hotel. It is also 
designed for Raffles Singapore to stay relevant and distinctive by moving with 
the times and with its guests and adapting to the changing needs of the 
well-travelled and Singapore's community. 

SOURCE  Adyen