Country for PR: United Kingdom
Contributor: PR Newswire Europe
Friday, November 20 2020 - 04:41
AsiaNet
HUBLOT e-warranty: The digitisation of the warranty card or how each watch becomes its own certificate
NYON, Switzerland, November 20, 2020, /PRNewswire-AsiaNet/--

The authenticity of Hublot watches is guaranteed by a visual recognition of the 
micro-structure of their materials. 

With the HUBLOT e-warranty, Hublot is launching a completely digital warranty 
stored in the AURA blockchain.

To stay up-to-date, follow: @Hublot #Hublot

"After being one of the first companies in the world to equip its watches with 
an electronic warranty in 2009, Hublot is once again innovating with the Hublot 
e-warranty. Hublot will use an electronic passport and warranty system, much 
like facial recognition, based on the uniqueness of the materials that make up 
its watches. This advanced technology required more than three years of 
research and development in partnership with the company KerQuest. Today, 
thanks to the Hublot e-warranty, a simple photo taken with a mobile phone is 
all it takes to activate the warranty and access it, while verifying the 
authenticity of the product. Although the technology developed relies on 
complex algorithms, it is simple and user friendly. A perfect fusion between 
technological complexity and ease of use." Ricardo Guadalupe, CEO of Hublot

With the Hublot e-warranty, Hublot & KerQuest are fusing materials and 
ground-breaking algorithmics to revolutionise the user experience. The watch is 
thus authenticated by the recognition of the specificity of its materials. A 
first in the fight against counterfeiting.

Gone are the days of warranty cards and authenticity certificates; with its new 
Hublot e-warranty protection and warranty system, the watchmaking Manufacture 
is simplifying the tracking and tracing of its watches, from their manufacture 
through to customers, via points of sale. Faithful to its motto "Be first, 
unique, and different", the watchmaker, with the Hublot e-warranty, has created 
a technological first in which the watch itself becomes the key to open up a 
new world of services. As well as facilitating use for points of sale, 
customers and customs alike, Hublot is improving the prevention of 
counterfeiting and theft. Simple, easy and effective!

The watchmaker has been working on the development of algorithms in partnership 
with the company KerQuest since 2017. The goal was to develop a technology that 
relied on the very recognition of the specificity of the watch, namely the 
microstructure of the materials that make it up. This way of working seemed 
obvious to the master of the Art of Fusion, which has been using materials and 
their fusion to differentiate itself for 40 years. As an additional challenge, 
although the recognition of a material in the broadest sense has been studied 
for several years, its actual unitary recognition was what had been problematic 
until now. With the evolution of smartphones and in particular the improvement 
in camera definition, as well as the development of artificial intelligence, 
Hublot and KerQuest were able to perfect the first visual recognition of a 
watch.

Each and every Hublot watch is unique: even two watches of the same model 
leaving the manufacture are distinguishable thanks to the singularities of 
their microstructure. The challenge faced was how to read them and process them 
in a reliable and practical way. The Hublot e-warranty is based on the unitary 
recognition of the specificities of all of Hublot's watches and models.

The main technology is found at the very heart of the manufacture, where, in a 
way, the passport of the watch is established. Specially designed optical 
readers image and reconstruct the reality of each piece in full detail, in very 
high definition. Every watch is indeed "photographed" as it comes out of 
production. When the watch is sold in a boutique, the point of sale activates 
the warranty using the Hublot-e-warranty application (which takes a photo of 
the head of the watch lined up with a duplicate displayed on the screen). The 
photo is sent to the computing infrastructure that will process it and 
automatically activate the warranty if the piece has been correctly identified 
unitarily. Once the watch has been recognised and authenticated, the customer 
receives their Hublot e-warranty via the channel of their choice (SMS, E-mail, 
WhatsApp, WeChat, Instagram, Messenger, etc.), and will then easily be able to 
join the Hublotista community.

A specific e-warranty application also exists for customers. This enables them 
to easily access new services, such as verifying the authenticity of a piece, 
retrieving the warranty status of a piece, or accessing the Hublotista 
community. In the event of the loss of warranty data or of the sale of the 
watch without transferring the warranty to the new owner, the unitary 
recognition of the piece by the Hublot e-warranty application, available on the 
Google Play Store and Apple App, once again enables access to all the 
information about the watch and its warranty. During a transaction involving a 
second-hand watch, the Hublot e-warranty application will enable the seller or 
buyer to check the status of the piece, and will protect the seller from the 
resale of a stolen watch.

The Hublot e-warranty technology is already compatible with all the pieces 
produced by the Manufacture since the start of 2020. This fully functional 
technology is currently being rolled out across all Hublot points of sale. The 
pioneering Paris Vendôme boutique, which has been equipped for over a year, and 
the Swiss boutiques and retailers are also already operational. The other 
markets will follow in the coming months. For earlier pieces, the electronic 
warranty card remains in place. When these watches are next with the 
after-sales service, they will be recorded by the Manufacture so they can 
benefit from the new Hublot e-warranty system.

Once again, Hublot is placing the customer experience at the heart of its 
developments and intends to leverage this technology to offer its loyal 
customers new interactive features.

Already first in 2009 with the electronic warranty card

In 2009, Hublot became one of the first companies in the world to equip its 
watches with the WISeKey technology—a warranty card activated on purchase, 
working with a two-factor authentication system (cryptographic key and watch 
serial number). This technology was combined with a USB warranty reader and 
already enabled the customer to join the Hublotista community. In 2015, it 
evolved, replacing the contact electronic chip with NFC (near field 
communication) technology.

The Hublot e-warranty will be part of the AURA blockchain initiated by LVMH
The new warranty system developed by Hublot is part of a global trend to fight 
counterfeiting and to track and trace product lifecycles, initiated by LVMH. 
The Hublot e-warranty will be stored in the AURA blockchain, intended for use 
by other luxury brands. Developed by Microsoft and the blockchain company 
ConsenSys, AURA is the first international blockchain designed to help 
consumers trace items and assess their authenticity. Designed by and for luxury 
brands, it enables the tracking of raw material sourcing and the protection of 
intellectual and creative property, among other things. 

HUBLOT 

Founded in Switzerland in 1980, HUBLOT is defined by its innovation, which 
began with the highly original combination of gold and rubber. This "Art of 
Fusion" stems from the imagination of its visionary Chairman, Jean-Claude 
Biver, and has been driven forward by CEO Ricardo Guadalupe since 2012.

The release of the iconic, multi-award-winning Big Bang in 2005 paved the way 
for new flagship collections (Classic Fusion, Spirit of Big Bang), with 
complications ranging from the simple to the highly sophisticated, establishing 
the extraordinary DNA of the Swiss watchmaking house and ensuring its 
impressive growth.

Keen to preserve its traditional and cutting-edge expertise, and guided by its 
philosophy to "Be First, Different and Unique", the Swiss watchmaker is 
consistently ahead of the curve, through its innovations in materials 
(scratch-resistant Magic Gold, ceramics in vibrant colours, sapphire), and the 
creation of Manufacture movements (Unico, Meca-10, Tourbillon).

HUBLOT is fully committed to creating a Haute Horlogerie brand with a visionary 
future: a future which is fused with the key events of our times (FIFA World 
Cup(TM), UEFA Champions League(TM), UEFA EURO(TM) and Ferrari) and the finest 
ambassadors our era has to offer (Kylian Mbappe, Usain Bolt, Pele).

Discover the HUBLOT universe at our network of boutiques located in key cities 
across the globe: Geneva, Paris, London, New York, Hong Kong, Dubai, Tokyo, 
Singapore and at HUBLOT.com

KerQuest

KerQuest has developed a powerful unitary recognition engine hosted on a 
platform called Solid Media Messaging. It enables any user to interact 
intuitively with any object through their smartphone and perform varied 
transactional services. While it can fulfil many business functions for brands 
and distributors, it is also an excellent tool for building customer loyalty.

Photo - https://mma.prnewswire.com/media/1339074/Hublot_e_warranty_system.jpg  
Logo - https://mma.prnewswire.com/media/1176881/Hublot_Logo.jpg 
 
SOURCE: Hublot SA

Translations

Japanese