-- Titan DMS leverages Nintex's process management software to drive innovation 
in automotive industry and to achieve process excellence across its 
organisation 

Nintex, the global standard for process management and automation, today 
announced that Titan Dealer Management Solutions (Titan DMS) has selected 
Nintex Promapp(R), the visual and easy-to-use process mapping and management 
capability of the Nintex Process Platform, to drive continuous process 
improvement across its organisation as well as to support ongoing excellence in 
the delivery of its innovative dealer management solutions.

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Titan DMS, a Queensland-headquartered leading developer and supplier of 
cloud-based software solutions for automotive dealers and manufacturers, has 
experienced strong growth since it was established over 15 years ago and has 
been adopted by dealerships covering more than 45 different automotive brands 
throughout Australia, Europe, South Africa, Asia, and the Middle East. Its 
dealer management system is chosen by a dealer group every 14 days and in 2020 
the company delivered more than 5,800 product enhancements, further enabling 
dealerships to realise their potential through increased efficiency and 
visibility into their business operations.

Nintex Promapp ( 
https://c212.net/c/link/?t=0&l=en&o=3109558-1&h=2530867400&u=https%3A%2F%2Fwww.nintex.com%2Fprocess-automation%2Fprocess-mapping%2F&a=Nintex+Promapp 
) will support the company's strategy of being the global leader of software 
solutions to the automotive industry, leading in product, service knowledge and 
relationships. The easy-to-use process mapping software will replace individual 
department processes with a standardised and consistent approach to mapping 
processes, from software development to HR, using the same language and 
supporting global key performance targets and indicators.

In addition, Nintex Promapp will enable processes to be updated in real-time 
and empower a culture of business improvement across the organisation's project 
deployment, software development, customer support, administration, HR, finance 
and IT. It will also support the company's rapid global growth with its 
capacity to handle variations in culture and legal differences across the 
company's global network thereby ensuring that each subsidiary meets local 
compliance requirements. During 2020, the company's Thailand subsidiary grew by 
more than 500 per cent and the organisation established a customer presence in 
five new countries.

"Traditionally, the automotive dealership industry lacks robust documented 
process so we sought out a solution which aligns with our business – one that 
is intuitive and can provide a single source of truth for how things are done, 
as well as facilitate rapid updates," said Dr Feras Abou Moghdeb, Operations 
Manager, Titan DMS.

"At the same time, it was imperative to standardise our processes and 
procedures because the company has seen rapid growth and our market is 
continuously demanding excellence in product quality and customer services. We 
selected Nintex based on its effectiveness in defining process ownership and 
its ability to facilitate both process approvals and manage feedback to support 
our continuous improvement journey. Not only is Nintex Promapp easy to use, but 
we will be able to have multiple versions of the same process for different 
jurisdictions and our staff will have insight into processes and be empowered 
to provide improvements."

Titan DMS intends to map around 200 processes with initial deployment among 
customer service, internal software development and HR.

"Once fully deployed, Nintex Promapp will provide our employees with a voice to 
have their say in the business through process feedback. The main benefits will 
be better standardisation in process and awareness among staff that internal 
processes need to be undertaken in a consistent way. We're excited to see the 
benefits which Nintex Promapp will bring to our business," said Abou Moghdeb.

To experience the power and ease of the Nintex Process Platform for managing, 
automating and optimising processes request a personalised demo at: 
https://www.nintex.com/request-demo/.

Media Contact
Laetitia Smith 
laetitia.smith@nintex.com 
cell: +64 21 154 7114 

About Nintex
Nintex is the global standard for process management and automation. Today more 
than 10,000 public and private sector organisations across 90 countries turn to 
the Nintex Platform to accelerate progress on their digital transformation 
journeys by quickly and easily managing, automating and optimising business 
processes. Learn more by visiting www.nintex.com and experience how Nintex and 
its global partner network are shaping the future of Intelligent Process 
Automation (IPA).

Product or service names mentioned herein may be the trademarks of their 
respective owners.

SOURCE: Nintex