-- Smartglass solutions improve training effectiveness to reduce labor and 
costs, supporting food quality, consistency and operational efficiency for 
quick service restaurants

The foodservice industry is navigating an unprecedented wave of change in the 
wake of COVID-19, pushing quality assurance front and center. A recent survey 
of more than 600 foodservice professionals revealed that nearly 90% of food 
safety managers, operations managers and franchise managers say COVID-19 has 
made it harder to recruit and retain employees, with nearly 40% of respondents 
unsure if food in their restaurants consistently meets corporate standards(1). 
NSF EyeSucceed(TM) ( 
https://c212.net/c/link/?t=0&l=en&o=3265239-1&h=3701374532&u=https%3A%2F%2Fwww.nsf.org%2Feyesucceed&a=NSF+EyeSucceed 
) is a transformational training modality that uses Augmented Reality (AR) 
paired with wearable smartglasses to improve both virtual and in-person 
training, consistency and operational efficiency, contributing to better 
experiences for employees and consumers.

Photo - https://mma.prnewswire.com/media/1601180/Zeno.jpg
Logo - https://mma.prnewswire.com/media/1601189/NSF_EyeSucceed_Logo.jpg
Logo - https://mma.prnewswire.com/media/1330631/NSF_International_Logo.jpg

NSF EyeSucceed co-founders Tom Chestnut and Jennifer Tong applied their more 
than 40 years of collective foodservice experience to develop a solution that 
addresses the growing demand for AR capabilities in the restaurant industry.

"The need for smart solutions that are cost effective has been growing for 
years. Following the pandemic, the food industry is seeking even more ways to 
leverage new technologies to improve training and efficiency while maintaining 
quality and consistency," said Tom Chestnut, Co-Founder of NSF EyeSucceed. NSF 
EyeSucceed provides foodservice businesses with a customized suite of 
applications, helping to keep pace with the rapid hiring and increased consumer 
demand that has resulted from the COVID-19 pandemic."

Another finding from the survey revealed that 51% of quick service restaurant 
(QSR) brands say AR could make training faster and 40% say AR could reduce 
human error. 

"Our proof-of-concept testing and implementation in five global markets has 
proven that NSF EyeSucceed delivers transformational solutions," said Jennifer 
Tong, Co-Founder of NSF EyeSucceed. "We are encouraged by the wide use of 
applications for this technology to truly transform the foodservice industry – 
from decreasing the need for in-person visits to vastly improving employee 
training. For foodservice managers, this means reduced costs while also 
enhancing food quality and safety for both employees and consumers."

Wendy's(R) is a long-time leader in quality assurance and is focused on 
continuously evolving its programs to drive industry innovation. As such, the 
company was among the first to investigate AR for this use and to pilot 
smartglasses using NSF EyeSucceed.

"Since introducing NSF EyeSucceed to our suite of quality assurance tools in 
2020 through a pilot program, our team at Wendy's has experienced greater 
efficiency in our food safety and supplier oversight practices, from product 
evaluations to audit improvements," said Jorge Hernandez, Vice President of 
Quality Assurance at Wendy's. "This hands-free solution has been especially 
useful throughout the pandemic, as it's provided connectivity between sites and 
deepened supplier relationships, despite travel restrictions around the world. 
As a result, we've seen time and cost savings and positive feedback from our 
employees and supplier partners. We look forward to completing the pilot 
program, including testing the glasses for employee training, and scaling up 
key learnings."

NSF EyeSucceed enables:

   -- Enhanced Training and Wearable Learning: Hands-free smartglasses can be
      used to train employees at workstations for shorter onboarding and on-the
      line accuracy, allowing for immediate product sale and food waste
      reduction and higher retention of training material.

   -- AR-Fueled Corrective Intelligence: NSF EyeSucceed applies next-generation
      AR solutions to detect human error, driving quality, consistency and cost
      efficiency. Use of the solution can monitor a product such as a burger
      being made the exact same way, no matter where you are in the world.

   -- Anytime, Anywhere Maintenance: NSF EyeSucceed assists workers to keep
      machinery in top working order with intuitive instruction available on
      demand and at the point of need. Frontline workers can install, set up and
      maintain equipment via livestream, and connect with technical experts to
      diagnose and fix issues with the aim to avoid asset downtime and technical
      travel time.

   -- Hands-free Tools: NSF EyeSucceed supports greater efficiencies in food
      safety by making self-audits, reporting and inspection easier with hands
      free technology and digitizing documentation for everything from task
      checklists to inventory management, without the need for app or web
      development.

   -- Remote Work: The technology eliminates the need for travel and on-site
      visits by offering real-time remote audits, inspections, tech support and
      collaboration while maintaining quality and safety expectations. This was
      proved especially helpful during COVID-19 lockdowns when travel was
      restricted.

Another leading QSR saw the following results when using NSF EyeSucceed:

   -- Training costs reduced by ~65% and employee satisfaction with training
      increased by 83%

   -- Training accuracy improved by 50%; improved retention and confidence over
      traditional platforms

   -- 75% savings in maintenance costs and lost revenue.

NSF EyeSucceed is supported by Glass Enterprise Edition 2 and runs on Google 
Cloud's secure, flexible and stable cloud infrastructure. As the only Glass 
Provider for the food industry, NSF EyeSucceed uses the most advanced 
smartglass technology to deliver NSF's custom food industry software 
applications and patents, created specifically to optimize back-of-house 
operations. NSF EyeSucceed is currently in the top five of Google's top 10 
Glass Enterprise Edition deployments and it is now implementing at scale. NSF 
is part of Google Cloud's Partner Advantage Program and will be listed on its 
Independent Software Vendor (ISV) Connect network.

For more information on NSF EyeSucceed, visit https://www.nsf.org/eyesucceed.

For media inquiries, please contact Anj Oto at media@nsf.org or +1 (734) 
773-4194.

Glass and the related logo are trademarks of Google LLC.

About NSF International
NSF International ( 
https://c212.net/c/link/?t=0&l=en&o=3265239-1&h=3085282585&u=http%3A%2F%2Fwww.nsf.org%2F&a=NSF+International 
) is an independent, global organization that facilitates the development of 
standards, and tests and certifies products for the food, water, health 
sciences and consumer goods industries to minimize adverse health effects and 
protect the environment. Founded in 1944, NSF International is committed to 
protecting human health and safety worldwide. With operations in 180 countries, 
NSF International is a Pan American Health Organization/World Health 
Organization (WHO) Collaborating Centre on Food Safety, Water Quality and 
Indoor Environment.

About Wendy's
Wendy's was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built 
his business on the premise, "Quality is our Recipe(R)," which remains the 
guidepost of the Wendy's system. Wendy's is best known for its 
made-to-order square hamburgers, using fresh, never frozen beef*, 
freshly-prepared salads, and other signature items like chili, baked potatoes 
and the Frosty(R) dessert.  The Wendy's Company is committed to 
doing the right thing and making a positive difference in the lives 
of others. This is most visible through the Company's support of 
the Dave Thomas Foundation for Adoption(R) and its signature Wendy's 
Wonderful Kids(R) program, which seeks to find a loving, forever home for 
every child waiting to be adopted from the North American foster care 
system. Today, Wendy's and its franchisees employ hundreds of thousands 
of people across more than 6,800 restaurants worldwide with a vision of 
becoming the world's most thriving and beloved restaurant brand. For details on 
franchising, connect with us at www.wendys.com/franchising. 
Visit www.wendys.com ;and www.squaredealblog.com ;for 
more information and connect with us on Twitter and Instagram using @wendys, 
and on Facebook at www.facebook.com/wendys. ;

*Fresh beef available in the contiguous U.S., Alaska and Canada.

About Google Glass
Glass Enterprise Edition 2 ( 
https://c212.net/c/link/?t=0&l=en&o=3265239-1&h=3993972844&u=https%3A%2F%2Fwww.google.com%2Fglass%2Ftech-specs%2F&a=Glass+Enterprise+Edition+2 
) is a wearable device that helps businesses improve the quality of their 
output, and help their employees work smarter, faster and safer. It provides 
hands-on workers and professionals with glanceable, voice-activated assistance 
that is designed to be worn all day with its comfortable, lightweight profile.

(1) A random sample of n=680 workers and decision makers including restaurant 
managers, employees, food safety/quality managers, operations 
managers/directors and franchise managers in the UK, China, India and US were 
surveyed in May 2021. The study was double-blind and fielded by Lucid, a global 
leader in managed survey sample. The margin of error for this study was 
+/-3.76% at the 95% confidence level.

CONTACT: Anj Oto
media@nsf.org
+1 (734) 773-4194

SOURCE: NSF International