Country for PR: United Kingdom
Contributor: PR Newswire Europe
Tuesday, September 21 2021 - 21:08
AsiaNet
Infosys Collaborates with ServiceNow to Provide Enterprise-Level Service Management for Manufacturing Customers
BENGALURU, India, September 21, 2021 /PRNewswire-AsiaNet/ -

    Leveraging Infosys Cobalt cloud blueprints, Infosys and ServiceNow will 
jointly provide Operational Technology Management to digitize factories, 
floors, and plant operations

    Infosys [https://www.infosys.com/](NSE, BSE, NYSE: INFY), a global leader 
in next-generation digital services and consulting, today announced its 
collaboration with ServiceNow [ 
https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.servicenow.com%2F&data=04%7C01%7Cgarima.singh10%40infosys.com%7C886d6954285b4b10e53d08d976a9d6bd%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C637671294084647766%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nWMusauBxg%2FtuvwmjJ%2FG%2Fp2G3a5WQuoTkEmbdbRl4g4%3D&reserved=0], 
the leading digital workflow company that makes work, work better for people, 
to provide enterprise-level service management for customers in manufacturing 
industries. Through this collaboration, Infosys will leverage its industry 
cloud blueprints, part of Infosys Cobalt 
[https://www.infosys.com/services/cloud-cobalt.html], and deploy ServiceNow 
Operations Technology Management (OTM), to support manufacturing industries as 
they digitize their factories, floors, and plant operations.
 
    As part of this collaboration, Infosys will harness its Enterprise Service 
Management (ESM) Cafe [ 
https://www.infosys.com/services/experience-transformation/service-offerings/enterprise-service-management-cafe.html], 
built on the Now Platform, along with ServiceNow OTM, to improve resilience and 
availability of critical OT systems across the manufacturing landscape. This 
collaboration will also be extended to address the OTM, factory and operations 
digitization needs of customers across CPG, energy, and retail sectors.
 
    Recently, Infosys and ServiceNow collaborated with Carrier Global 
Corporation [ 
https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.corporate.carrier.com%2F&data=04%7C01%7Cgarima.singh10%40infosys.com%7C886d6954285b4b10e53d08d976a9d6bd%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C637671294084657722%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2nZSX7ofXS1IYX78Eo2K6pdvzvB1HmVKxo7a26agQKk%3D&reserved=0], 
the leading global provider of healthy, safe, sustainable and intelligent 
building and cold chain solutions, to help them achieve their goal in 
spinning-off from their parent company UTC. Infosys Cobalt’s ESM Café helped 
transform Carrier’s IT, HR service desk, and security operations in the 
established time frame. Carrier selected Infosys for its expertise in 
transforming legacy environments with the Now Platform, speed of execution, and 
ability to fast track large-scale implementations beyond IT.
 
    Polly Fabry, Senior Director, Digital, Carrier said, “Today, manufacturing 
industries are looking to explore how latest cloud technologies can be used to 
accelerate digital transformation, optimize supply chains, improve factory 
performance, accelerate product innovation, and enhance service offerings. 
Infosys’ expertise in harnessing the full potential of ServiceNow’s platform, 
through its Cobalt portfolio, made them our partner of choice. We believe that 
the collaboration between Infosys and ServiceNow will enable us to find faster, 
more innovative ways to respond to changing markets and drive business 
resilience.”
 
    Narsimha Rao Mannepalli, Executive Vice-President, Head of Cloud & 
Infrastructure Solutions and Infosys Validation Solutions, Infosys said, 
“Digital transformation in manufacturing industry has never been more critical 
than now. Given the current scenario, there is an increased need to drive 
business innovation at speed to be future-ready while also optimizing existing 
operations and reducing costs across the value chain. With the power of Infosys 
Cobalt and our elite collaboration with ServiceNow, we will help bring 
multi-fold business benefits for our clients.”
 
    Binoy Gosalia , Global Head of Industry Partnerships, ServiceNow said, 
“Speed and agility are critical for maintaining OT security. Infosys Cobalt’s 
Enterprise Service Management Café accelerates its manufacturing clients' 
ServiceNow journey with an AI-powered plug-and-play deployment solution. We 
look forward to our continued collaboration enabling manufacturers to navigate 
and succeed in today's rapidly changing environment.”

    Jasmeet Singh, Executive Vice President and Global Head of Manufacturing, 
Infosys, said, “We are delighted to deepen our longstanding relationship with 
ServiceNow through this collaboration. Building on our deep manufacturing 
industry expertise, we will help maximize OT asset visibility and cybersecurity 
which are crucial capabilities for adopting smart manufacturing. ESM Café will 
fundamentally change how organizations harness technology to augment their 
production processes and transform them into factories of the future.” 

    About Infosys
    Infosys is a global leader in next-generation digital services and 
consulting. We enable clients in more than 50 countries to navigate their 
digital transformation. With over four decades of experience in managing the 
systems and workings of global enterprises, we expertly steer our clients 
through their digital journey. We do it by enabling the enterprise with an 
AI-powered core that helps prioritize the execution of change. We also empower 
the business with agile digital at scale to deliver unprecedented levels of 
performance and customer delight. Our always-on learning agenda drives their 
continuous improvement through building and transferring digital skills, 
expertise, and ideas from our innovation ecosystem.
 
    Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help 
your enterprise navigate your next.


    Safe Harbor
    Certain statements in this release concerning our future growth prospects, 
financial expectations and plans for navigating the COVID-19 impact on our 
employees, clients and stakeholders are forward-looking statements intended to 
qualify for the 'safe harbor' under the Private Securities Litigation Reform 
Act of 1995, which involve a number of risks and uncertainties that could cause 
actual results to differ materially from those in such forward-looking 
statements. The risks and uncertainties relating to these statements include, 
but are not limited to, risks and uncertainties regarding COVID-19 and the 
effects of government and other measures seeking to contain its spread, risks 
related to an economic downturn or recession in India, the United States and 
other countries around the world, changes in political, business, and economic 
conditions, fluctuations in earnings, fluctuations in foreign exchange rates, 
our ability to manage growth, intense competition in IT services including 
those factors which may affect our cost advantage, wage increases in India, our 
ability to attract and retain highly skilled professionals, time and cost 
overruns on fixed-price, fixed-time frame contracts, client concentration, 
restrictions on immigration, industry segment concentration, our ability to 
manage our international operations, reduced demand for technology in our key 
focus areas, disruptions in telecommunication networks or system failures, our 
ability to successfully complete and integrate potential acquisitions, 
liability for damages on our service contracts, the success of the companies in 
which Infosys has made strategic investments, withdrawal or expiration of 
governmental fiscal incentives, political instability and regional conflicts, 
legal restrictions on raising capital or acquiring companies outside India, 
unauthorized use of our intellectual property and general economic conditions 
affecting our industry and the outcome of pending litigation and government 
investigation. Additional risks that could affect our future operating results 
are more fully described in our United States Securities and Exchange 
Commission filings including our Annual Report on Form 20-F for the fiscal year 
ended March 31, 2021. These filings are available at www.sec.gov. Infosys may, 
from time to time, make additional written and oral forward-looking statements, 
including statements contained in the Company's filings with the Securities and 
Exchange Commission and our reports to shareholders. The Company does not 
undertake to update any forward-looking statements that may be made from time 
to time by or on behalf of the Company unless it is required by law.

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    Source: Infosys