- Cognigy has been recognized as a Leader in the IDC MarketScape: Worldwide 
General-Purpose Conversational AI Platforms 2021 Vendor Assessment

Cognigy, a global leader in omnichannel customer service automation, has been 
named a Leader in the IDC MarketScape: Worldwide General-Purpose Conversational 
AI Platforms 2021 Vendor Assessment (Doc #US47354421 , October 2021). Cognigy 
is recognized for its AI strategies in the report, which covers a selection of 
vendors that are most conducive to success in providing AI services in both the 
short-term and the long-term. 

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"The conversational AI software platforms that the IDC MarketScape has 
evaluated have shown that organizations can develop and deploy sophisticated 
AI-based conversational agents that can truly interact and provide a wide range 
of self-service that wasn't possible only a few years ago," says Hayley 
Sutherland, IDC's analyst on the assessment alongside David Schubmehl. "Cognigy 
has created a multilingual, multichannel conversational AI platform with a 
low-code development environment that enables both business users and 
developers to create conversational AI applications across the enterprise."

As part of this evaluation, IDC analysts spoke with dozens of organizations 
using these conversational AI software platforms to develop and deploy 
applications that are providing great customer and employee service and 
generating significant return on investment.

The IDC MarketScape vendor analysis model is designed to provide an overview of 
the competitive fitness of ICT suppliers in a given market. The research 
methodology utilizes a rigorous scoring methodology based on both qualitative 
and quantitative criteria that results in a single graphical illustration of 
each vendor's position within a given market. The Capabilities score measures 
vendor product, go-to-market and business execution in the short-term. The 
Strategy score measures alignment of vendor strategies with customer 
requirements in a 3-5-year timeframe. Vendor market share is represented by the 
size of the circles.

"As a leader in customer service automation, we are honored to be recognized in 
a Leader category in this 2021 IDC MarketScape assessment as a multilingual, 
multi-channel Conversational AI platform. We place high value on our client 
services which has helped us to develop working solutions alongside our clients 
to provide a quality experience," says Cognigy CEO Philipp Heltewig. 

Strengths of Cognigy include:

    -- Strong technology support: Cognigy has developed very strong natural
       language processing capabilities as well as an extensive low-code
       developer toolset for creating and deploying conversational AI 
       applications. Its natural language understanding (NLU) capabilities
       include support for over 100 languages and dialects including
       variations of English, Spanish and Portuguese.  
    -- Broad based channel capabilities: Cognigy supports a wide range of 
       digital channels including text messaging/SMS, rich web chat, email,
       Facebook Messenger, WhatsApp, Slack, Microsoft Teams, and others. 
    -- Voice capabilities: Cognigy Voice Gateway is a turnkey solution to
       deploy virtual voice agents for automated phone conversations, allowing
       seamless integration into any existing voice network and can connect
       to various engagement channels from where users initiate calls: SIP
       Trunk, PSTN or cellular, Enterprise Unified Communications (UC)
       and IP-PBXs, Contact Centers or WebRTC. It supports agent assist,
       intelligent routing, outbound voicebots and other use cases.

To read an excerpt of the report, visit 
www.cognigy.com/idc-marketscape-leader-2021. 

About Cognigy

Cognigy is a global leader in omnichannel Customer Service Automation. 
Intelligent voice and chatbots powered by its Conversational AI platform help 
businesses improve service quality, reduce operational costs, and support teams 
across the enterprise. Cognigy's award-winning AI understands user intents 
precisely and enables natural dialogs in over 100 languages. Easily scalable 
and pluggable, its low-code platform automates business processes through 
integrations into backend systems, operates as SaaS and on-premise, and is GDPR 
compliant. Cognigy's worldwide client portfolio includes BioNTech, Bosch, 
Daimler and Lufthansa. Learn more at cognigy.com.

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of 
the competitive fitness of ICT (information and communications technology) 
suppliers in a given market. The research methodology utilizes a rigorous 
scoring methodology based on both qualitative and quantitative criteria that 
results in a single graphical illustration of each vendor's position within a 
given market. IDC MarketScape provides a clear framework in which the product 
and service offerings, capabilities and strategies, and current and future 
market success factors of IT and telecommunications vendors can be meaningfully 
compared. The framework also provides technology buyers with a 360-degree 
assessment of the strengths and weaknesses of current and prospective vendors.

SOURCE:  Cognigy


CONTACT: FleishmanHillard Germany GmbH
         Carina Wegener, Cognigy.Hub@fleishman.com