Country for PR: China
Contributor: PR Newswire Asia (China)
Saturday, October 23 2021 - 01:47
AsiaNet
Aiming to Meet Customers' Needs, GWM Wins Several Championships in 2021 China Automobile Customer Satisfaction Index Assessment
BAODING, China, Oct. 22, 2021 /PRNewswire-AsiaNet/ --

On October 12, GWM's models won first place in three awards respectively in the 
2021 CACSI assessment.

Regarding products usage satisfaction, HAVAL H6 won first place in CACSI's 
Compact SUV segment between RMB 100,000 and 150,000. HAVAL DAGOU and WEY Mocha 
(for Chinese Market) won the first prizes of the "Market Spotlight SUV 2021". 
Additionally, in terms of product service satisfaction, WEY and HAVAL won the 
championships in the evaluation of sales service including pre-sales, mid-sales 
and after-sales.

The CACSI assessment was held for 20 years. It is accredited by the CHINA 
ASSOCIATION FOR QUALITY, an authoritative testing and evaluation agency in 
China, using a globally united advanced data processing model to evaluate 
products. The testing and evaluation results not only provide a positive 
reference for customers' vehicle purchases but also help automobile enterprises 
to improve products quality.

At the Overseas Distributors Online Conference in August this year, Kong 
Lingbin, GWM's Director of After-Sales Service, said "Only knowing the needs of 
customers can help us create products and services with souls." 

For satisfying different global users' demands, GWM is dedicated to the upgrade 
of its products and improvement of service quality in many markets worldwide. 
In Russia, it launched the high-end pickup GWM POER in June this year and 
received praises from a vast number of local users. 

"I was very satisfied with the quality and driving experience of GWM POER. The 
perfect combination of a 2.0L diesel engine and a ZF 8AT automatic transmission 
fit for acceleration in all conditions. When driving on the paved road, GWM 
POER is as comfortable as an SUV," said a user after one test drive.

In the Thailand market, in order to know more about consumers' needs and to 
improve customer satisfaction with services quality, GWM has worked with NIDA 
Poll, an authoritative polling agency, and launched "Listening to the Voice of 
Thai Customers". This event attracted thousands of local customers to interact 
with field staff. After that, GWM upgraded its channel layout to address the 
problem of difficulty in obtaining models' information raised by customers. 
Currently, GWM has set up many new experience shops in retail malls and urban 
sales showrooms and established a User Experience Centre in Bangkok.

Additionally, to make it easier for customers to know more about our products, 
GWM has also set up mobile showrooms in shopping malls in South Africa and 
provided the "Virtual Test Drive" service online in Australia.

Liu Xiangshang, Vice President of GWM, said "Only by seizing the needs of our 
customers and providing excellent service experiences, it can let us win in the 
global market." 

SOURCE  GWM

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   Link: https://iop.asianetnews.net/view-attachment?attach-id=404982

   Caption: A Prize-Winning Model of GWM in 2021 CACSI Assessment

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