Microland announces the launch of SmartCenter 2.0 to deliver observability 
and hyper-automation capabilities on the ServiceNow Platform®

    Microland, a global digital transformation leader, announced its 
advancement to Premier Partner in the ServiceNow Partner Program. As a Global 
Professional and Managed Service Partner, Microland offers a broad range of 
Business and IT transformation solutions and services on the ServiceNow 
Platform for its global clients. Microland's transition to Premier Partner 
validates its achievements in the ServiceNow partner assessment methodology, 
which identifies the activities, accomplishments, and commitments that 
demonstrate Microland's level of ServiceNow investment and go-to-market 
maturity.

    As digital workflow platforms are quickly becoming the foundation of 
business units across an enterprise, technology practitioners are recognizing 
the need to provide observability and automation for modern distributed 
applications that can help identify, explore, correlate, and address issues 
across the entire technology stack. In this endeavor, Microland announced the 
launch of SmartCenter 2.0, an in-house platform built on the ServiceNow 
Platform with observability and hyper-automation capabilities that are derived 
from established Microland IPs, including Intelligeni 
(https://www.intelligeni.com/), Microbots 
(https://www.microland.com/blogs/microbots-excellence-through-automation-ai), 
and SmartInsights (https://www.microland.com/blogs/whats-in-a-dashboard).

    SmartCenter 2.0 comes with a pre-configured suite of solutions for 
enterprise service management (ESM) that provides technology infrastructure and 
application observability, AI/ML-based Cognitive diagnostics, and automated 
remediation delivered through a robust platform to enhance user experience. 
SmartCenter 2.0 provides solutions across HR, Security, and Procurement, and 
can be readily deployed across Business Services, Healthcare & Lifesciences, 
Manufacturing, Public Sector, Retail, Travel & Hospitality, and Utilities 
sectors.

    With SmartCenter 2.0, Microland clients will be able to optimize their IT 
and Business processes, drive process efficiencies, and enhance resource 
visibility that can lead to improvements in employee experience and 
productivity while significantly reducing their IT operations costs. Learn more 
about SmartCenter 2.0 and the partnership with ServiceNow 
(https://www.microland.com/partner/servicenow).

    Satish Sukumar, Senior Vice President and Global Head – Platforms, 
Microland, said, "We are excited about being recognized as a ServiceNow Premier 
Partner which brings new opportunities for us to serve our global clients. Our 
work with ServiceNow has enabled us to strengthen SmartCenter 2.0 which 
provides cloud-based advanced automation with deep observability across the 
client technology landscape. We have enriched SmartCenter 2.0 with advanced 
workflows that can accelerate deployments."

    Microland has been a trusted partner for ServiceNow implementations for 
several global enterprises. A case in point is their strategic partnership with 
Weir Group for managing their ServiceNow implementation. Microland has 
collaborated with Weir Group to help them streamline workloads and processes, 
increase the degree of automation, manage technical debt, and unlock value with 
each version upgrade of the ServiceNow platform. Microland provides 
implementation and managed services for Weir Group across ITSM, HR, Service 
Asset Management (SAM), and various integrations using Integration Hub.

    "Microland has been a trusted partner in ensuring we derive the best value 
from our ServiceNow implementation. They are responsive and more importantly 
have the right ServiceNow expertise to collaborate with us in our digital 
transformation journey. Their concerted efforts to work alongside our teams to 
champion core initiatives is highly commendable," said George Matheson, Global 
Transformation Director – IS&T Core Services, The Weir Group PLC.

    "We are excited that Microland has taken advantage of our co-create model 
and built a unique solution on top of the ServiceNow Platform," said Ravi 
Asrani, Global Vice President, Service Provider Business, ServiceNow. He 
further added that, "Smart Center 2.0 is a great example of expanding an 
as-a-service offering and we look forward to our continued engagement."

    About Microland

    Microland's commitment to 'Making Digital Happen' allows technology to do 
more and intrude less. We make it easier for enterprises to transition to 
nextGen digital infrastructure through our extensive service portfolio 
including Cloud and Data centers, Networks, Digital Workplace, Cybersecurity, 
and Industrial IoT. We ensure that the embrace of digital services is 
predictable, reliable, and stable.

    Microland is making digital happen for enterprises with a laser focus on 
services that are more relevant to our clients and prospects than ever before, 
guaranteeing business outcomes. Incorporated in 1989 and headquartered in 
Bengaluru, India, Microland has more than 4,500 digital specialists across 
offices and delivery centers in Asia, Australia, Europe, the Middle East, and 
North America.

    ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow 
marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the 
United States and/or other countries.

    Read more here: https://www.microland.com/

    Logo: https://mma.prnewswire.com/media/1343841/Microland_Logo.jpg

 
Source: Microland