- By equipping technicians with a secure, intuitive, and interactive 
troubleshooting platform, Syncron's technician enablement solutions empower 
field teams and contractors, improve productivity and sustainability, and 
enable long-term planning

Syncron today announced a new field service initiative, driven by their 
technician enablement solutions, Syncron Parts Catalog and Syncron Service 
Knowledge. Together, these components provide an on-demand, comprehensive 
knowledge base and troubleshooting platform that empowers field service 
technicians for increased productivity, reduced attrition rates, and an optimal 
customer experience.

Logo - https://mma.prnewswire.com/media/1832423/Syncron_Logo.jpg 

Syncron Parts Catalog enhances on-site troubleshooting with a visual, 
interactive view of an exploded assembly that associates relevant knowledge 
materials. It streamlines parts ordering through intelligent recommendations 
that align with inventory planning strategies. Syncron Service Knowledge 
accelerates and simplifies service delivery by helping technicians 
troubleshoot, search, and order service parts. Intuitive search capabilities 
through interactive visual representations of assets in the field improve 
productivity and first-time fix rates while reducing service costs.

"Service organizations today are caught in the vicious cycle of a retiring 
workforce, difficulties attracting new talent, and high attrition rates," said 
Ashok Kartham, chief product officer, Syncron. "These new tools break this 
cycle and ensure the success of their technicians in the field."

Without the right tools and support in place for field technicians to 
troubleshoot issues and ensure complex assets are operational and 
well-maintained, service organizations risk increased repair and maintenance 
costs, longer repair times, high attrition rates, and negative customer 
experiences. With a streamlined, on-demand solution that empowers field teams 
for success, service organizations can see improved margins, increased customer 
satisfaction, and strengthened brand reputation. 

"The new service economy has brought challenges and margin pressure to many 
businesses," said Dr. Friedrich Neumeyer, chief executive officer, Syncron. 
"Our customers have partnered with Syncron to implement solutions that are 
inherently deflationary by taking cost out of the service lifecycle."

Syncron Parts Catalog and Syncron Service Knowledge support large-scale digital 
transformations. One global initiative currently in process will service over 
20,000 technicians and 600 internal users, securely deliver over 75,000 
searchable documents on and offline, and provide complex data migrations and 
integrations of over 1,000 bills of materials (BOMs) and catalogs.

Syncron Parts Catalog and Syncron Service Knowledge benefits include:

    -- Improved margins through reduced technician enablement costs
    -- Higher customer satisfaction and positive brand reputation
    -- Accelerated time-to-value within existing service management platform
       investments
    -- Increased sustainability
    -- Minimized legal liability with guaranteed access to parts and 
       troubleshooting resources
    -- Lower attrition rates and higher employee satisfaction
    -- An established framework to promote data quality

To learn more about Syncron Parts Catalog, visit 
syncron.com/solutions/field-service-management/parts-catalog ( 
https://c212.net/c/link/?t=0&l=en&o=3688122-1&h=1219324587&u=https%3A%2F%2Fwww.syncron.com%2Fsolutions%2Ffield-service-management%2Fparts-catalog%2F&a=syncron.com%2Fsolutions%2Ffield-service-management%2Fparts-catalog 
). To learn more about Syncron Service Knowledge, visit 
syncron.com/solutions/field-service-management/service-knowledge ( 
https://c212.net/c/link/?t=0&l=en&o=3688122-1&h=3768374172&u=https%3A%2F%2Fwww.syncron.com%2Fsolutions%2Ffield-service-management%2Fservice-knowledge%2F&a=syncron.com%2Fsolutions%2Ffield-service-management%2Fservice-knowledge 
).

About Syncron 
Syncron empowers leading manufacturers and distributors to capitalize on the 
new service economy. We improve aftermarket business profitability, optimize 
working capital, increase customer loyalty, and enable customers to 
successfully transition to service-driven business models. With 
industry-leading investments in AI and ML, Syncron offers the first innovative, 
customer-endorsed, end-to-end intelligent Service Lifecycle Management (SLM) 
solutions portfolio. Delivered on our Connected Service Experience (CSX) 
platform, our solutions encompass service parts inventory, price, warranty, 
service contract, and field service management. It's no secret that the world's 
top brands trust Syncron, the largest privately-owned global leader in 
intelligent SLM SaaS solutions. For more, visit syncron.com ( 
https://c212.net/c/link/?t=0&l=en&o=3688122-1&h=2331765088&u=http%3A%2F%2Fwww.syncron.com%2F&a=syncron.com 
).

SOURCE  Syncron

CONTACT: media@syncron.com